We’re thrilled to announce that our portfolio company, Convin, an AI-powered conversation intelligence platform, has raised $6.5 million in a funding round led by IndiaQuotient with participation from Titan Capital Winners Fund, JSW Ventures, Kalaari Capital, Sparrow Capital, and 9Unicorns.
The new capital will be used to expand the core team and distribution channels. The company has grown 3x over the past year, now serving over 80 clients, including major brands like Reliance, Nippon, Puravankara, Titan, Thyrocare, and Lazypay.
Founded in 2021 by IIT-Delhi alumni Ashish Santhalia, Bharat Patidar, Atul Shree, and Durgesh Choudhary, Convin.ai is a leading AI-driven platform that empowers businesses to enhance customer interactions through advanced conversational intelligence.
Since its inception, Convin has quickly established itself as a leader in conversation intelligence. The platform empowers customer-facing teams—sales, support, and collections—with AI-based tools to track and analyze agent-customer interactions, driving efficiency and effectiveness. Convin’s platform is meticulously segmented into three core product suites: the Real-Time Suite, the Post-Interaction Suite, and the Convin Insights Suite.
Speaking on the fundraise, Ashish Santhalia, CEO of Convin says, “This funding round is a testament to the belief our investors have in Convin’s vision and the impact we’re making in the contact center industry. With more resources we’ll focus on accelerating our growth trajectory, driving innovation in conversation intelligence and expanding our footprint across India and Southeast Asia. We’re excited to leverage our enhanced AI capabilities to redefine customer interactions and deliver exceptional value to our clients.”
At the core of Convin’s technological innovation is its proprietary in-house developed LLMs (Large Language Model) . The 7-billion-parameter Convin LLM is custom-built for Indian contact centers, offering support for over 35 languages, including 23 Indic languages. Trained on over 200 billion tokens, this model outperforms leading alternatives such as GPT-3.5 by 40% and GPT-4 Turbo by 20%, delivering unmatched accuracy.
Shiv Kapoor, Vice President, Titan Capital Winners Fund said, “We at Titan Capital have been associated with Convin for over three years, during which they’ve made significant progress and earned the trust of their customers. Their technical expertise and customer focus are key to building a strong company, and we’re confident in the future of this sector and Convin’s role in it.”
Recognized for its excellence in AI and contact center solutions, Convin was recently honored in G2’s Best Software Awards 2024, earning top spots in the “Best AI Products” and “Top 100 Software Products” categories. These accolades underscore Convin’s dedication to providing innovative solutions that drive measurable business results.
We’re thrilled to announce that our portfolio company, Convin, an AI-powered conversation intelligence platform, has raised $6.5 million in a funding round led by IndiaQuotient with participation from Titan Capital Winners Fund, JSW Ventures, Kalaari Capital, Sparrow Capital, and 9Unicorns.
The new capital will be used to expand the core team and distribution channels. The company has grown 3x over the past year, now serving over 80 clients, including major brands like Reliance, Nippon, Puravankara, Titan, Thyrocare, and Lazypay.
Founded in 2021 by IIT-Delhi alumni Ashish Santhalia, Bharat Patidar, Atul Shree, and Durgesh Choudhary, Convin.ai is a leading AI-driven platform that empowers businesses to enhance customer interactions through advanced conversational intelligence.
Since its inception, Convin has quickly established itself as a leader in conversation intelligence. The platform empowers customer-facing teams—sales, support, and collections—with AI-based tools to track and analyze agent-customer interactions, driving efficiency and effectiveness. Convin’s platform is meticulously segmented into three core product suites: the Real-Time Suite, the Post-Interaction Suite, and the Convin Insights Suite.
Speaking on the fundraise, Ashish Santhalia, CEO of Convin says, “This funding round is a testament to the belief our investors have in Convin’s vision and the impact we’re making in the contact center industry. With more resources we’ll focus on accelerating our growth trajectory, driving innovation in conversation intelligence and expanding our footprint across India and Southeast Asia. We’re excited to leverage our enhanced AI capabilities to redefine customer interactions and deliver exceptional value to our clients.”
At the core of Convin’s technological innovation is its proprietary in-house developed LLMs (Large Language Model) . The 7-billion-parameter Convin LLM is custom-built for Indian contact centers, offering support for over 35 languages, including 23 Indic languages. Trained on over 200 billion tokens, this model outperforms leading alternatives such as GPT-3.5 by 40% and GPT-4 Turbo by 20%, delivering unmatched accuracy.
Shiv Kapoor, Vice President, Titan Capital Winners Fund said, “We at Titan Capital have been associated with Convin for over three years, during which they’ve made significant progress and earned the trust of their customers. Their technical expertise and customer focus are key to building a strong company, and we’re confident in the future of this sector and Convin’s role in it.”
Recognized for its excellence in AI and contact center solutions, Convin was recently honored in G2’s Best Software Awards 2024, earning top spots in the “Best AI Products” and “Top 100 Software Products” categories. These accolades underscore Convin’s dedication to providing innovative solutions that drive measurable business results.